Palacio Vallier

Juan Martinez★★★★★★★★★★1.03 weeks ago

Beautiful Five-Star Hotel, One-Star Hospitality We booked one of the hotel’s top suites for our wedding day so my wife could get ready there. The property itself is stunning, but the service was incredibly disappointing. The day before our wedding, I arranged a surprise bouquet for my wife. Despite having a confirmed reservation, reception claimed I wasn’t a guest and sent the flowers to the wrong hotel, completely ruining the surprise. On our wedding day, we arrived carrying wedding attire, luggage, and decorations. We had already informed the hotel in advance that we would be arriving with a service dog. Instead of welcoming us, the receptionist stopped us at the entrance and made us wait outside for approximately 15 minutes while she tried to verify documentation she clearly did not understand herself. The delay disrupted our schedule, added unnecessary stress, and made us late on one of the most important days of our lives. What was most disappointing was not the mistakes themselves, but the complete lack of empathy, urgency, and professionalism shown by the receptionist. The employee who appeared to be in training was polite and helpful; unfortunately, the same cannot be said for the staff member supervising him. Luxury hospitality is about more than beautiful rooms. This hotel offers a five-star property with one-star service. Management should seriously review how guests, especially those celebrating major life events, are treated at reception.

Martin Sharpless★★★★★★★★★★5.03 months ago

This beautiful hotel has a fabulous quiet and elegant rooftop which you may order cocktails and tapas to enjoy during the day into the evening. It’s a great venue for two or larger groups up to 6 or so. Good view of the Cathedral from the terrace. Enjoy!

Christy W★★★★★★★★★★5.03 months ago

I cannot give enough compliments to the quality and beauty of the hotel and its incredible staff! Not only was my room immaculate and well‑stocked, but the restaurant food was unexpected, flavorful, and truly an adventure. But it was also within walking distance of amazing small restaurants, shopping, the Holy Grail and a museum of ancient roman ruins. The staff are amazing, they helped book additional rooms, rescued my belongings from the safe, sent me photos of my passport when I unexpectedly had to rent a car, gave guidance, support, and amazing help! To top it off, they noticed it was my birthday and made me and my group feel like VIPs.

Sergey Stoianov★★★★★★★★★★5.04 months ago

Staff is very welcoming and attentive! They do their best to make you happy! Special thanks to Valery who made the start of the day very special every morning at breakfast for us! Many thanks to the housekeeping ladies the front staff for all their efforts and dedication!

Beth Leigh★★★★★★★★★★5.02 months ago

My parents have stayed here twice and they've had a wonderful experience both times. The staff are very friendly and always willing to help regarding taxis, recommendations for food and places to visit etc. Even though the hotel rooms are lovely it's the attitude of the staff that really make this hotel a great place to stay. I couldn't recommend the hotel enough.